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FAQs​

You only have to pay a 25% deposit + $77 non-refundable booking fee upfront. The balance is due 14 days prior to arrival. Methods of payment include:
  1. Direct Deposit via Internet Banking (no additional charge)
  2. Credit Card payment online or over the phone (2% surcharge). Amex & Diners not accepted.
No holiday is complete without your furry friend! We have several pet-friendly properties on our website that will be clearly identified. A pet fee applies per pet and you must agree to our Pet Policy. Don’t forget to add the number of pets when booking.
For stays of under one month we cannot offer you a discounted rate, however if you would like to enquire for stays over one month but under 6 months, please enquire directly and we can contact the owner with your request.
Check-in is generally 2pm on the day of arrival. If your property is ready earlier or later, our team will contact you directly. Full payment is required before keys will be handed out.
Keys must be returned by 10am on the day of departure Failure to vacate will incur an additional charge. *In the event of an early departure, there is no refund.
If you experience a lock-out during office hours, contact us directly at +61 2 6658 1117.
If you require a duplicate set of keys after hours, a $110 callout fee is applicable and must be paid in cash to the agent, upon delivery/collection.  Please call the emergency number listed on our contact page here.
Our housekeepers do not remove garbage or wash dishes for guests so please ensure that all garbage is removed from your holiday property and placed in the council bins provided. All properties are to be left in a clean and tidy manner upon vacating. Please wash all dishes and put away prior to departure and ensure BBQs are left clean and tidy. Failure to do so will incur an additional charge of $50.00. Please do not hesitate to contact the office if there are any cleaning issues on arrival.
Please contact the office at +61 2 6658 1117 and we can arrange a one-off pick-up for you.
If the gas bottle is empty or you run out, please find your nearest SWAP & GO centre here. Please keep your receipt and we will arrange reimbursement.
Simply get in touch with our team at [email protected] and we will help track down your missing items. We will assist with arranging postage at your own cost to your home or next destination.
Here at Holiday Coffs Coast, we understand the importance of having your furry best friend with you at your holiday destination. After all – they deserve a holiday too! To ensure that we accommodate for all other guests after your stay, please take a moment to read and agree to the pet policy we have in place at each of our pet-friendly properties.
  • Pets must have current vaccination and must be free of fleas
  • Please bring a brush to keep your pet free of extra hair
  • Pets are allowed in the house in the living areas, but please keep them off any carpet wherever possible
  • Pets are not allowed in bedrooms or on any of the furniture
  • Do not leave your pet alone when you go out. Please take them with you
  • Do not leave your pet to bark continuously or chase our precious wildlife
  • Kindly clean up your pet’s droppings in the yard or on the beach
  • Please wash or brush sand off your pets before they enter the holiday home
  • Whilst every attempt is made to ensure that the properties are secure for your pet, we will not be  liable for any of your pet’s Houdini skills
  • Any extra cleaning costs or damages incurred during your stay will be liable to you and may incur extra charges, in addition to your initial pet fee.
Please bring your pet’s favourite bed along with their food and water bowl during your stay. This will make them feel like it’s their home away from home, and ensure they have the right things with them for their holiday. Don’t forget to take them with you. We do know that despite your best efforts – accidents do happen! If your pet accidentally relieves itself on the carpet, please let us know immediately so that we can arrange for it to be cleaned properly.
Finally, don’t forget to enjoy the great outdoors! Here is a link to all of the pet-friendly beaches around the area so that you and your pet can hit the town in style: Pet-Friendly Beaches